Shuperb is a family-owned online footwear retailer, based in Leicester, UK. Our objective is to offer our clients around the world unparalleled choice, service and quality. To date we have sold over a million pairs of shoes to customers in over 50 countries.
To contact us, you can email us at help@shuperb.com.
Alternatively, you can write to us!
Our address is:
Unit 3a and 3b
55 Hastings Road
Leicester
LE5 0BT
United Kingdom
Shuperb is operated under licensed agreement by WBYS Ltd. We are an award winning & established independent retailer of shoes and accessories. We have several websites associated with the sale of footwear and accessories.
Our registered company number is 09415947. Our VAT number is GB205921233.
Where an item is available (as is the case 99% of the time) we will take your payment within 24hrs of you having placed the order. If the item is not available for immediate dispatch we will email or telephone you to discuss the options available.
We understand that the amount of online scams has increased dramatically over the years. Please contact our customer services team to check information on your delivery. Remember never to click a link from a source that you don't trust, and always check the email address or phone number for its legitimacy.
We use PayPal as our payment gateway, allowing you to pay with your PayPal account or using a Visa card.
We hope none of our customers ever feel the need to make a formal complaint. However, we realise there are occasions where you may feel the need to raise your concerns regarding a product you purchased or the service you received. In this case, please email help@shuperb.com and a senior manager will personally deal with the issue(s) presented.
Shuperb use DHL™ as our preferred courier. Full details on shipping & returns can be found here.
Unfortunately, once an order has been made we are unable to change the shipping address. This is to protect our customers from fraudulent activity. In this scenario, you would have to cancel the order and start the purchase again with the correct shipping address.
Yes, you can ask for your order to be shipped to an address that is different to your home address when you go through the checkout process. Please ensure your "billing address" is the same address as to which your payment card is registered. We reserve the right to ship to billing address only where we feel there are inconsistencies in information provided to us.
Unfortunately, we are currently unable to accept orders via the phone.
We recommend selecting the "Email me when back in stock" option from the size drop down and click the button of the same name. Enter your email address and the security prompt and you will be informed as soon as we have this item back in stock.
Our website is safe & secure so you can have confidence while you shop.
All of our products are genuine, and are either sourced directly from the brand itself or legitimate stockists.
A medium fitting shoe is an approximate average based on the measurements of the most common foot shape. A wide fit is a more relaxed revision of the standard shoe fit specially made for wider feet.
You can view the full details of our privacy policy here.
If you can't find a style on our website from a brand that we stock, please contact our customer services team and we'll look into it for you.
You may have seen the phrase "Welted Sole" whilst browsing our website. A welted sole tends to relate to leather shoes, and is the traditional method of fusing the sole to the upper of the shoe. Rather than attaching the sole to the lining of the shoe, to improve durability it is instead attached to an added strip of leather that runs along the lining.
For full details on our shipping & returns policies, click here.
We're very sorry that your order was delivered to you in an unsatisfactory condition. Please email our customer service team on help@shuperb.com with photos of the issue (including pictures of the upper and sole). We'll get back to you as soon as possible and do our utmost to resolve the issue.
You should be able to find the tracking number on the despatch email or your order history.
To receive a full refund on the order, you would have to return the promotional item. If you wanted to keep the promotional item, you would have to pay full price for said item.
You can find more information on returning an item for a refund here.
Alternatively, you can email us at help@shuperb.com and we'll be happy to guide you through the returns process.
